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Turning the Tables on Utility Companies with the Data Protection Act

Posted by Craig H on 7 August 2014

A few years ago I gave talks at Open Tech and Over the Air, including some mobile security ideas that phone manufacturers were unlikely to implement. One of those ideas was what I called “notarised call recording”, being a way to hold utility companies to account for what they promise you in telephone calls.

I was listening to the BBC’s You and Yours radio programme yesterday (on my way to Bletchley Park, as it happens) and was delighted to hear some aggrieved customers using the UK Data Protection Act (DPA) to get their utility company to supply them with call recordings. The company in question has complied, including a recording which clearly proves that they did promise what they subsequently denied!
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